Primary Responsibility
- Dealing with incoming faults in a professional, courteous manner over the phone and via email- Taking ownership of faults and managing them in a logical and methodical manner- Correctly logging incidents and faults, categorising and prioritising them in line with team procedures- Conducting full and through diagnostics with end users to enable first point of contact fault resolution- Ensuring all faults are progressed and cleared within SLA escalating to other internal and external teams as appropriate- Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress- Diagnosing and resolving problems to the customers satisfaction- Maintain and develop own knowledge and skills to assist with first time fault resolution- Identify and escalate repeat issues or service risks into service management teams- Sharing knowledge with team colleagues- Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational
Qualification
Qualification
- Academy graduate having knowledge in PC and peripherals- Required skills Installing and configuring PC hardware, software, peripherals and electronic equipments supporting employee productivity- At least 2 years of working experience in the related field is required for this position- LAN knowledge and experience are preferred- Having experience in desk side support of PCs, Software, and PC peripherals in a corporate environment is a PLUS- Have Microsoft Certified Desktop Support Engineer is a plus- Must be able to demonstrate a customer first approach to support- The ability to liaise and communicate confidently and professionally with customer representatives at all levels- Natural aptitude for trouble shooting and problem solving- Have solid experience in a helpdesk or technical support environment- Highly organised and able to work on own initiative to complete the range of tasks required- Flexible and willing to work outside core business hours as required- Preferably Staff (non management and non supervisor)s specializing in IT or Computer Hardware or equivalent- Full Time and Contract position available- A good team player, strong inner motivation, positive attitude- Active in english is a plus
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Network/Security
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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