Primary Responsibility
Handles calls as the first contact with end customersInteracts with customers, including recording, categorizing, classifying, resolving, and closing customer requests and complaints Handles calls as the first contact with clientsGenerating reports of shipment and SLA to clients (daily or weekly)Monitoring orders and shipment/deliveryMonitoring pending shipmentResponding to quieries of each package from clientsResolves incident requests, including troubleshooting, escalating if necessary, and applying a fix or workaroundOversees all incident requests including claimsinvestigates incident to ops, vm, return teampushing pending/backlog, investigate late/lost packages to vendors
Qualification
Qualification
Around 1 years of work experience. Fresh graduates are also welcome to applyCan operate Microsoft excelGood communicate with customer/client
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Pelayanan Pelanggan
|
Full-Time
|
Pendidikan Terakhir |
Gaji |
Sarjana/S1
|
Sesuai Peraturan Perusahaan
|
Tingkat Jabatan |
|
Staff/Executive/Officer
|
-
|
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