Primary Responsibility
• Supervise operation and manage team with the big number of team member around 130-150 people• Correspondent to customer not only via call, but also via email.• Maintain quality and quantity of company's call center service• Provide report about performance team, issue and action taken to improve and achieve the target• Analyzing the daily activity of operation to increase and maintain their performance operational service
Qualification
Qualification
• Have work experience in call center (as team leader min. 2 years or as a supervisor min. 1 year)• Fluent in English, both verbal and written• Computer literate (Microsoft Word, Excel, powerpoint, and Internet) and have good reporting skill [Desirable Character]• Highly Motivated, able to work under pressure, discipline, client & target oriented, energetic, adaptive and fast learner• Good communication and leadership skill
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Call Center
|
Full-Time
|
Pendidikan Terakhir |
Gaji |
-
|
Sesuai Peraturan Perusahaan
|
Tingkat Jabatan |
|
-
|
-
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