Company Introduction
The Seminyak Beach Resort & Spa is the most preferred and
inspirational premium brand that lives in the minds of customers
– through authentic experience of culture roots of Balinese
artistry and hospitality
Primary Responsibility
- Reporting directly into the Executive Assistant Manager (Rooms).
- To ensure timely, efficient & professional welcome and check-in is provided by all Front Desk Colleagues ensuring customer satisfaction.
- Maintain a high morale and productivity as well as good communication within the Front Office as well as between other departments.
- Develop colleagues, Team Leaders and Managers by delegating tasks and then empower and coach them making sure they achieve the desired results.
- Oversee the Maintenance and Configuration of the Opera system ensuring that input standards of profiles and reservations are correct, selling strategies are being followed and the system is “cleaned” from duplicate profiles and expired rates etc. on a regular basis.
- Monitor the level of service provided by the department (i.e. by analyzing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis and corrective action.
- Prepare the departmental budget and put measures in place to achieve or exceed the budgeted profit.
- Work in partnership with Guest Services, Reservations, Sales & Housekeeping to ensure guest’s needs are determined and met in regard to room requirements.
Qualification
Qualification
- Relevant education background (Diploma, or Bachelor Degree)
- Minimum 3 years experience in a similar capacity in a luxury 5 stars hotel, resort or other relevant businesses.
- Excellecnt proficiency in english both written and spoken.
- Energetic, dynamic, inspiring, and innovative.
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Pemilik/Pengurus Hotel
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Full-Time
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Pendidikan Terakhir |
Gaji |
SMU
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Tingkat Jabatan |
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