Primary Responsibility
A foundational member on a fast-growing sales team at a venture-backed company. Urbanhire solves the #1 challenge for every CEO: hiring. Recruiting is a hot market, and Applicant Tracking Systems like Urbanhire are in high demand. At the same time, hiring has never been more competitive and costly, making talent solutions that improve a company’s hiring ROI incredibly valuable.
Urbanhire is the first hiring software in Indonesia that is mobilizing the entire company to collaborate on hiring. We’re the only solution designed to engage managers, who are incredibly crucial stakeholders, more deeply in the process. By supporting a true partnership between recruiters and managers, we’re able to make hiring faster, higher-quality, and more embedded into a company’s core culture.
We are seeking a resourceful, driven, results-oriented customer success officer. This is a sales support role where you'll have the important duty of making our clients happy. You'll teach them how to use our system, and follow up on their inquiries either by chat support or by phone. You will also do some follow-up calls to convert trial users to become clients.
This is an opportunity for someone who wants to be part of something big and transformative, not just a job for someone looking to pay out as easily as possible. You’ll see professional development in several dimensions, including the ability to step up and help lead if you prove you’re ready.
Responsibilities
Be a team member of the customer success team in making sure the clients maximize their time on the platform
Respond, troubleshoot and answer clients inquiry on the chat support
Call clients and follow up to make sure all issues are resolved
Call potential clients to introduce Urbanhire and enroll them on Free Trial
Follow up potential clients with free trials that are ending soon
Assist the team to convert trial users to paying customers
Be the sound and voice of the company
Be the voice of customer to the technology development team
Qualification
Qualification
Associate Degree or equivalent combination of education and experience;
Customer support experience preferred;
Tech-savvy, good with technology and computers
Excellent telephone manners and language etiquette Bilingual (English and Indonesian)
Proven track record of successful solutions-oriented services Comfortable working in fast-paced environment
Candidates with prior experience in SaaS or On-Demand Industry are highly desirable.
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Pelayanan Pelanggan
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Full-Time
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Pendidikan Terakhir |
Gaji |
Diploma
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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Staff/Executive/Officer
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