Own overall relationship with assigned customers, which includes:
Adoption: On board and partner with our customers, helping to ensure that they’re up and running on our platform
Retention & Satisfaction: Build strong trusted/strategic advisory relationships with our customers, anticipate their needs and help them use our products and services to make their businesses more effective and successful.
Work with customers to establish and achieve critical goals and other KPIs.
Develop, prepare, and nurture customers for advocacy.
Proactively reach out to customers to identify and/or develop up-sell opportunities.
Collaborate with the support team and other internal stakeholders to help customers resolve issues they are facing.
Manage account escalations.
0-2 years of relevant experience in account management and customer service, or with relevant academic experience.
Outstanding command of the English Language, as well as the local language - written and spoken.
You will be able to articulate with superb customer communication skills, both over phone and via email. Multilingual proficiency preferred.
Detail-oriented and analytical, with strong organizational skills and the ability to multi-task and prioritize in a fast paced, dynamic work environment. · Confident and proactive team player.
You will also be self- motivated and able to think on your feet when dealing with customers.
Resourceful, sharp, friendly, quick-thinking and empathetic should be some of the adjectives used to describe you.
You are tech-savvy -- learning new tools does not scare you!
You’re driven, and eager to learn.
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